About Us

About Us

Teleperformance in Dubai is a custom-built virtual office and technology center launched in partnership with Teleperformance Egypt, the first multinational, multichannel contact center company to open in Egypt.

Teleperformance in the United Arab Emirates (UAE) is the first virtual contact center in Europe, Middle East, and Africa, and was launched in February 2015. The virtual nature of the Dubai office helps clients connect with its representatives in meaningful ways, while saving the time and money associated with traveling to delivery sites.

It enables Teleperformance clients in the Middle East to monitor customer service work taking place at the omnichannel, multilingual contact center in Cairo. Clients are able to view all workstations, listen to customer service calls, and observe high-quality customer experience management in real time using Teleperformance’s new Observer tool.

Teleperformance’s opening of the Dubai office is a practical step to expand its footprint in the Middle East and better serve its multinational clients.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
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