Teleperformance Face-to-Face is specialized in providing customer service excellence within a face-to-face contact center environment offering outsourcing solutions to governments, private organizations and utility companies.
We offer our clients end-to-end solutions, starting from information provision across multiple media platforms to the direct face-to-face contact experience, payment handling and back office tasks.
As the European leader in outsourced face-to-face contact center solutions we provide business process solutions for:
• Visa, passport and ID card applications
• Biometric data collection
• Insurance enrollments
• Permit applications
Our Face-to-Face solution is strengthened by a real-time software management suite that supports, monitors and records every operational process step in each contact center, both locally and at distance. It supports the entire operational workflow including monitoring customer service representatives in their daily work, enabling management to oversee the process flow, and providing clients with remote access for 100% transparency and control.
Teleperformance has a proven capability for establishing Face-to-Face contact centers anywhere in the world within a short period of time, and can leverage the existing footprint to have a new operation up and running within a matter of weeks.
Visa Related Inquiries
If you would like more information with regards to a visa application, please visit the relevant TLScontact website by selecting the country of your destination below: