By using a pragmatic approach, our automation solutions can integrate bots and virtual assistants with your customers’ traditional channel preferences, helping you elevate your brand to a new level of customer experience as the industry adapts to a digital environment.
Combined with our team of developers and analysts, we can help your brand identify key automation opportunities to further improve customer interaction and overall satisfaction. We tailor end-to-end solutions capable of utilizing the latest in technology that incorporates natural language processing and proprietary omnichannel platforms.
Using a flexible and cost-effective automation model that is centered on the cognitive capabilities of our Teleperformance Client, TP bot can help you provide a more seamless approach to elevate the customer experience:
- Support of structured dialogs through the use of visual IVRs
- The ability to send and receive text, images, and video
- An omnichannel integration that allows live agents to access previous interactions done by bots
- Integration with external chats such as Facebook Messenger, WeChat, and other APIs
- Supervisor bots that let agents use chatbots to clarify questions, reducing a call’s average handling time
- Programmable option to transfer to live agents if bots are unable to solve customer inquiries
- Agent-bot integration that uses plugin architecture to integrate with chatbots
Teleperformance can help you find the right balance between traditional and digital interactions. Through our automation solutions, we have made it possible to blend the digital market demand with customers’ preferences for traditional voice interactions. Contact us today to learn more!